The Office of the Commissioner of Financial Regulation is the primary regulator for financial
institutions chartered in Maryland, including State-chartered banks, State-chartered credit unions, and State-chartered
trust companies; and State-licensed financial entities including, consumer finance companies, mortgage lenders, mortgage
brokers, mortgage servicers, mortgage loan originators, credit reporting agencies, consumer debt collection agencies,
debt management companies, check cashers, credit services businesses, and money transmitters.
Should you have a complaint about a financial institution or practice, we suggest that you contact the counterparty
first to try to resolve the matter. If you are unable to resolve your issue, however, you may file a complaint. In order
to streamline the process, please determine if the financial institution is regulated by our office.
Review Institutions We Supervise. Information regarding other state and federal
regulatory agencies that may be able to assist you, as well as other consumer assistance organizations, is also provided in
the information links below.
To file a complaint regarding an institution that is regulated by the Commissioner; please
review the directions on "How to File a Complaint."
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