Complaints About Banks or Credit Unions - Financial Regulation
See the Directory of Maryland-Chartered Financial Institutions – if your bank or credit union is on this list, please proceed with submitting your complaint to our Office.
Most complaints about banks and credit unions should be sent to the financial institution’s regulatory or supervisory agency.
The Maryland Office of Financial Regulation is not the primary regulator for national banks, federal credit unions, or banks and credit unions chartered in other states, and we have limited authority over these institutions, depending on the nature of your complaint.*
The chart below lists some of the more common banks and credit unions operating in Maryland that are federally-regulated or regulated by other states. If your bank or credit union is not listed in this chart, see Regulation of Banks and Credit Unions in Maryland for help identifying the appropriate agency to receive complaints.
You may also send complaints about banks and credit unions to the Consumer Financial Protection Bureau (CFPB) . The CFPB is a federal agency that implements and enforces federal consumer finance laws and ensures that consumer finance products are fair, transparent, and competitive.
| Financial Institution | Primary Regulator to Receive Complaints |
| American Express National Bank | Office of the Comptroller of the Currency |
| Bank of America, N.A. | Office of the Comptroller of the Currency |
| Capital One Bank N.A. | Office of the Comptroller of the Currency |
| Chase Bank, N.A. | Office of the Comptroller of the Currency |
| Citibank, N.A. | Office of the Comptroller of the Currency |
| Discover Bank | Delaware Office of the State Bank Commissioner |
| M&T Bank | New York State Department of Financial Institutions |
| Navy Federal Credit Union | National Credit Union Administration |
| PNC Bank, National Association | Office of the Comptroller of the Currency |
| Tower Federal Credit Union | National Credit Union Administration |
| Truist Bank | North Carolina Office of the Commissioner of Banks |
| Wells Fargo Bank, N.A. | Office of the Comptroller of the Currency |
If you are unsure who to contact about your bank or credit union complaint, please email CSU.Complaints@maryland.gov or call 410-230-6077 for assistance.
*NOTE: Certain activity by non-Maryland chartered banks and credit unions may be subject to our Office’s jurisdiction, such as activity that violates the protections in Maryland’s consumer lending and mortgage statutes. Additionally, some banks and credit unions chartered in states other than Maryland may need to maintain a Maryland license to make installment loans, make or broker mortgage loans, or service mortgage loans.