State offices and all DLLR physical locations will be closed to the public November 26 through November 28, 2014. However, Unemployment Insurance telephone and Web operations WILL be available on Wednesday, November 26.

Maryland Adult Education and Literacy Services Program


ESOL (English for speakers of other languages) Customer Service Training Curriculum


The ESOL Customer Service Training Curriculum was developed through funding from the Maryland State Department of Education, Montgomery College, and MontgomeryWorks. It was also funded in part by Abt Associates Inc., under their Adult Education Coordination and Planning Project that was funded by the U.S. Department of Education’s Office of Vocational and Adult Education.

For your convenience, this training curriculum may be downloaded as one document, or by individual section. The documents are available in PDF format (download Adobe Acrobat for free)

The Entire ESOL Customer Service Training Curriculum (PDF document, 2.7MB)

The Curriculum by Section