Skip to Main Content

And the Secretary's Citation Winners for Excellent Customer Service are...

...Derris Gray of Financial Regulation, and Michele WIlliams of Information Technology!! Congratulations Derris and Michele!

Derris GrayDerris Gray, March 2016 Secretary's Citation Winners for Excellent Customer Service

Derris Gray is the Management Associate-Assistant to the Commissioner in the Office of the Commissioner of Financial Regulation, here at the Maryland Department of Labor.

Derris has worked here for eight years. One day, he noticed that many of the licensing application customers, who personally came here to hand deliver required documents--brought in incomplete documents--they were not notarized.

So, our customers had to leave here and find a Notary on their own, pay the Notary for their service--and return to the Maryland Department of Labor --with the notarized forms.

Derris found this unacceptable.

He, himself, became a Notary and does NOT charge our customers for his service. Boom!

As another example of Derris' customer services commitment, when he recently learned that Kathleen Murphy, of the Maryland Bankers Association needed information for an important meeting--he sprang into action. He immediately found the best staff person to help and ensured that Kathleen was provided an effective response--within the hour.
Kathleen later wrote to say, "Great service. . . . .He was so responsive, positive, and thorough!"

And finally, according to Financial Regulation Commissioner, Gordon Cooley, "...last week I heard Derris working with a caller who had lots of questions about licensing. Derris left his desk to confirm that the person in the licensing unit--who the caller needed to speak with--was actually at his desk and available to take the call. Great customer service is part of his DNA. Derris always goes well above and beyond."

Derris has an seven-year old daughter and is attending college in addition to his work with the Maryland Department of Labor.

Thank you, Derris!

Michele WilliamsMichele Williams, the Maryland Department of Labor Webmaster, Winner of the Secretary's Certificate of Customer Service Award for March 2016.

Serving internal customers is just as important as serving the public--and Michele does both impeccably . She is leading the DLLR Website Redesign, coordinating with all divisions and ensuring that this enormous undertaking is done well, and in a timely fashion.

Everyday, she works to ensure that our website is the best it can be and as user-friendly as possible. She is constantly coming up with new ideas to ensure our customers find what they need, as easily as possible.

Michele is absolutely relentless in her pursuit of customer satisfaction. Her deep understanding of the Maryland Department of Labor as a whole, her willingness to go the extra mile(s) and seemingly boundless skill set, are a real asset to our Department, our customers and the State of Maryland.

Thank you for helping to change Maryland for the Better, Michele.

DLLR Secretary Kelly Schulz and Derris Gray
Secretary Kelly M. Schulz and Derris Gray

Michele Williams and DLLR Secretary Kelly Schulz
Michele Williams and DLLR Secretary Kelly M. Schulz

Way to go, Derris and Michele!