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And the Secretary's Citation Winner for Excellent Customer Service is...

...Leigh Hoyt, Board Specialist, Board for Professional Land Surveyors and the Board of Examiners of Landscape Architects, Division of Occupational and Professional Licensing!! Congratulations Leigh!

Leigh Hoyt began her career at the Department of Labor, Licensing and Regulation on November 1, 2013 as a contractual employee assigned to the locksmith unit. On September 1, 2015, Leigh accepted a position as the board specialist for the Board for Professional Land Surveyors and the Board of Examiners of Landscape Architects.

During her time at the Maryland Department of Labor, she has consistently championed customer service. From the first day she started working here, it was clear that Leigh firmly believed in treating our customers with the respect they deserve. This was plainly obvious to her co-workers. She was teasingly nicknamed the “customer service queen.”

Leigh has received hundreds of compliments from our licensees and prospective licensees. When she responds to customers, she leaves no questions unanswered and in many instances, exceeds the requests by anticipating future questions and providing additional guidance.

She is truly the model of excellence in the area of customer service.

L to R: Secretary Kelly M. Schulz, Secretary's Citation Winner Leigh Hoyt, Occupational & Professional Licensing Commissioner Victoria Wilkins, and Deputy Secretary David McGlone
L to R: Secretary Kelly M. Schulz, Secretary's Citation Winner Leigh Hoyt, Occupational & Professional Licensing Commissioner Victoria Wilkins, and Deputy Secretary David McGlone

Way to go, Leigh!